Tier-1, triage, booking, and after-hours that keep your team in control.
30 min · Clear yes or no · First builds often live in 2–4 weeks
We automate the support work that repeats: first answers, triage, booking, status checks, and after-hours coverage that does not dump a mess on the morning shift.
Your helpdesk stays. Agents get full context when a human must take over.
Support leads and operations managers sitting on queues that grow faster than headcount, especially outside business hours.
If the same FAQs clog the inbox and handoffs lose the thread, it belongs here.
House of Travel: 94% faster response time and +52% bookings after support automation went live. Same measurement path for every build.
Real coverage. Chat can be one surface. The work is triage, answers, booking, logging, and a clean handoff when a person must step in.
Most first systems go live in 2–4 weeks after scope. Multi-brand or deep helpdesk rules show up in the plan before you commit.
No. We fit the build to Zendesk, Intercom, HubSpot, email, or whatever you already run unless a gap forces a clean swap.
It escalates on thresholds you set. Edge cases go to an agent with the full thread, not a dead-end reply.
Hazvex builds support automation for tier-1 answers, triage, booking, and after-hours coverage. We map your queues, integrate with your helpdesk, add human escalation with full context, and deploy a maintained system. Results include House of Travel with 94% faster response time and 52% more bookings. Typical first builds go live in two to four weeks.
One call. We say what to automate first and what stays with your agents.